Magento Commerce



Customer support: 1-800-846-1704

 

Return & Exchange Policy

 

  1. NO REFUNDS or EXCHANGES,  STORE CREDIT ONLY
  2. We must be contacted immediately by e-mail - info@avenueluxe.com
  3. Only factory defects will be replaced at our cost after our verification – All other returns will be at customers own cost – Merchandise must be returned to us within 15 days and only at that time will we process your exchange
  4. Any other returns other than factory defects, must be returned to us (at customers expense) in their original state and packaging with tags intact and deemed to be unworn and unused before they can be accepted for exchange
  5. Any approved returns after the 15 day grace period and within 30 days of items shipped will be accepted for exchange
  6. We reserve the right to accept or refuse the return of any items after the 30 day grace period from day of shipping
  7. We strongly advise you to track your shipments as we will not be responsible for any lost merchandise in transit


Undergarment Returns

  1. There are no returns or exchanges on undergarments for health and sanitary regulations, that being said, we suggest you purchase one undergarment on your first order to determine your size going forward


Return Procedure:

  1. Please contact us immediately to receive your RA # as no returns will be accepted without one.
  2. Include copy of original invoice, RA# and reason for return
  3. Exchanges take about 2-3 weeks to receive and process